Frequently Asked Questions

Where are Nominet’s Terms and Conditions of Domain Name Registration?

Nominet’s Terms and Conditions of Domain Name Registration can be found by visiting the following link : Nominet’s Terms and Conditions of Domain Name Registration

What are your response times related to .uk domain queries?

We will acknowledge any .uk domain related query within 1 working day and respond appropriately within 3 working days.

What is the complaints and appeals procedure?

If you are unhappy with the service we are providing or otherwise wish to complain we first ask you to contact the department relevant to your complaint. If your complaint is not dealt with to your satisfaction, you can escalate it to our complaints department by emailing complaints@creativestarmedia.com or in writing to our company address.

What do I do if I have a complaint about your customers?

If you have a complaint relating to any of our customers with regards to our services please contact our abuse department at abuse@creativestarmedia.com

What servers do you use?

We use Dell PowerEdge servers

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